SHIPPING
Upon successful payment, you will receive a confirmation email from info@carlotabrogueira.com acknowledging your purchase. If you don't find it in your inbox, kindly check your SPAM folder.
Shipping details will be sent to you once your items are dispatched via CTT or DHL.
Please allow up to four weeks for your order to be crafted, hallmarked, and shipped. We appreciate your understanding of any potential delays due to the manual creation process. Once your order leaves our atelier, you'll receive an email from info@carlotabrogueira.com confirming shipment along with a registration number to track your order here
Shipping costs:
Portugal (Mainland and Islands): €5
European Union: €11
UK: £17
United States: Currently not providing due to uncertainty of tariffs
Rest of the world: €30
EXCHANGES AND RETURNS
Should you wish to exchange or return a piece (within a maximum of 14 days after receiving the product), in accordance with European consumer law. To be eligible for a return, the piece must be unused, in its original condition, and returned in its original packaging. Please email us at info@carlotabrogueira.com. We'll respond as promptly as possible.
The customer bears responsibility for return shipping charges both ways. Returns initiated beyond 14 days of receipt of your order, or shipped beyond 3 days of your receipt of a return authorization will not be accepted.
Note that we do not accept exchanges for customised pieces made to customer specifications.
SALES TAX
For international sales, local duties and fees will apply as per the most current rates. Please note that we are not liable for international customs, duties & taxes, as all orders are shipped Delivery Duties Unpaid (DDU).